What are the weird sounds that are coming from inside the tank?

There is a valve inside the tank to restrict the flow of the water coming from the well. This valve will sometimes have an air bubble. This can make some noise. It is perfectly normal to make a little noise when it is first started up.

Why does the system need to run optimizations?

The first reason it runs optimizations is that every customer’s situation is different. The amount of water in the well is very unique to every customer. Normally with other systems, this is fixed by having the customer adjust with timers on their system to find the right calibration for how long the system runs. We have designed a system that is 100% automated and does not require any adjustments. The second reason it runs optimizations is that the water tables change throughout the year. Typically, it is harder during the summer to store water than it is in the winter. That is why the system will self optimize every 3 months to make sure it is running as good as it can while harvesting as much water as possible, but without over pumping the well.

Can I do all the plumbing and electrical myself?

All plumbing is required to be done by a plumber, and all electrical is required to be done by a certified electrician to qualify for our warranty coverage. To abide by the warranty terms, the installation form on the next page will need to be filled out stating that all installation was done by a professional plumber and a certified electrician.

What is the optimization discharge pipe, and why do I have to plumb it outside?

The optimization discharge pipe is there for when the system runs its seasonal optimization tests. To fully optimize, the system may need to discharge a little bit of water. This is why the discharge pipe needs to be plumbed outside in an area with good drainage.

I started up the system for the first time and I heard the click of the system turning on the well, but after a few seconds, it clicked again without any water in the tank(s) from the well. What is the solution to this?

The system turns on the well automatically and waits a few seconds to begin reading backpressure values from the well. After those few seconds, if the system is not getting any backpressure reading from the well, the system assumes the well is out of water and shuts down the well pump in an effort to protect the well from overpumping. There are many possible reasons why the system may not be getting water from the well, but here are the most common two:

Incorrect Electrical: Something may be wrong with the electrical. Check to see if the breaker is on for the well. Also, check to make sure the correct wires from the old pressure switch are connected to the junction box wires to the system.

New Well Line Full Of Air: If the system is installed on a new well or new well water line that has never been filled/pressurized with water, then it may take more than a few seconds for the water to get to the system for the first time. You will need to run the well manually to pressurize that line for the first time.

To do this go to control page as shown on page 15 of the user manual and turn the booster pump and well pump from “AUTO” to “OFF”. Then go to the manual pump control screen as detailed out on page 15 of the user manual. Click and hold the button under “Well Pump”. You will hear a click from the system indicating the well pump is turned on. Hold the button until you hear water beginning to fill the tank and then let go of the button. Return to the control window and turn the well and booster pump back from “OFF” to “AUTO”. Now the system is all set up to run automatically.

Note: The system may not begin pumping immediately as the system may have assumed the well is low on water and is running a wait timer. If this is the case the system will begin pumping again within one hour.